Tech Mahindra Partners with Espressive for Building AI Based Virtual Agent

Espressive and Tech Mahindra have collaborated to provide their clients with autonomous and affordable work environment help via Espressive Barista.

Espressive Barista is a virtual support agent (VSA) powered by AI.

AI Based Virtual Support Agent is a growing market and Espressive has emerged as pioneer in this space.

By providing excellent employee experiences, it has completely changed how employees get assistance.

The company’s cutting-edge virtual support agent (VSA) platform, called Espressive Barista, combines the best aspects of artificial intelligence and human expertise to assume the job of the service agent.

This alliance will support Tech Mahindra and Espressive in enabling and offering solutions to businesses, which are leading to automate and outsource service desk requests to increase productivity and improve the working environment.

In order to facilitate near-instant automation and resolution of employee requests, such as password resets, access to DocuSign, joining to virtual private networks etc Espressive will integrate its no-code platform with Tech Mahindra’s cutting-edge technology stack, under the terms of partnership.

Advanced Natural Language Processing (NLP), Natural Language Understanding (NLU), and machine learning capabilities on the platform will guarantee replies are highly personalised to convince employees that their requests have been completely comprehended and promptly addressed.

As part of Tech Mahindra’s NXT. NOW™ platform, which strives to improve Human Centric Experience, the company has partnered with Expressive.

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